Cloud Service Status
Our cloud services are continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we will provide status updates here.
One or more services are currently undergoing maintenance
Altair
Operational
Member Self-Service (MSS)
Operational
Heywood Engage
Operational
Heywood ISP
Operational
i-Connect
Operational
Insights
Operational
Managed File Transfer (MFT)
Operational
Sostenuto
Maintenance
No current issues
Scheduled Maintenance
Time Period:
Saturday, 06/12/2025 - 00:00 to Sunday, 07/12/2025 - 12:00
Detail:
Planned maintenance to upgrade to Sostenuto.
During the above time period, there may be some disruption to access, and the portal will be temporarily offline.
We will share a bulletin next week outlining the improvements included in this upgrade. We will release a confirmation update once the work is complete and normal service has resumed.
Services Affected:
Sostenuto
Time Period:
Saturday, 13/12/2025 - 17:30 to Sunday, 14/12/2025 - 14:30
Detail:
Planned monthly maintenance window. All Altair related services may experience outages due to updates and maintenance being performed on the Altair platform.
Services Affected:
Altair
Member Self-Service (MSS)
i-Connect
Insights
Managed File Transfer (MFT)
Member Self-Service (MSS)
i-Connect
Insights
Managed File Transfer (MFT)
Time Period:
Saturday, 10/01/2026 - 17:30 to Sunday, 11/01/2026 - 14:30
Detail:
Planned monthly maintenance window. All Altair related services may experience outages due to updates and maintenance being performed on the Altair platform.
Services Affected:
Altair
Member Self-Service (MSS)
i-Connect
Insights
Managed File Transfer (MFT)
Member Self-Service (MSS)
i-Connect
Insights
Managed File Transfer (MFT)